Sales conditions
Freight
All orders are dispatched on Monday, Tuesday and Wednesday. In case of high demand, orders placed before Sunday of the previous week will be sent first. If we get time, we will ship orders that were placed on Sunday and Monday. This means that orders placed on Monday after 12 noon must potentially wait until the following Monday (provided that no unforeseen events occur and/or the post office's collection/delivery times or our working hours collide with public holidays).
Plants are sent at the buyer's own risk and expense, this is particularly relevant at low temperatures. We therefore strongly recommend that you order a package heater with your order when there are low temperatures, you must take into account that the transport route may be colder than the receiving location. From our side, we do our utmost to pack the plants so that they arrive as nice as possible, using bubble wrap, paper and corrugated cardboard etc. 1 pack warmer per pack is sufficient. Several package heaters will be automatically refunded unless otherwise agreed. Purchase of unopened package heaters must be agreed in advance by contacting us by e-mail.
Where packages are damaged en route by the postal service, we take care of the proceedings by submitting a complaint, what is required of you is that you send us photos of damage from the outside and inside of the box as well as the damaged item, then we will take it on with Bring, keep all packaging until the matter is resolved. As a rule, the damage must be of a certain extent for it to be processed by the post office. And we must receive feedback immediately after the package has arrived at your place.
Package warmers are not sent by post.
Use the comment field if you have special wishes; such as a different recipient address, gifts and the like, we will try to comply with these wishes as far as possible.
If you place several orders, we will combine the orders and adjust the shipping costs down automatically so that it is as reasonable as possible for you, shipping is calculated based on weight/volume weight and the number of cardboard boxes that must be used to accommodate all the goods. This may mean a full or partial refund of the shipping costs on one or more of your orders. This assumes that the earliest orders have not already been packed and/or shipped, then you will have received an email that they are being packed.
We send packages with Bring Service package which is traceable. Shipping prices are calculated based on the item's weight/volume weight and include packaging and labour.
0-10 kg NOK 170
10-20 kg NOK 270
20-30 kg NOK 370
30-40 kg NOK 470
etc...
Letter with tracking NOK 80
If you want to pick up the goods here at Elvegård 24, you can choose click and collect. Plants must be collected within 7 days from when an e-mail is sent stating that the order has been prepared for collection, unless otherwise agreed. If these 7 days are exceeded, we cannot guarantee that all the plants will be available for collection, and the purchase is not refundable. Plants are fresh produce and we therefore do not want to reserve plants, this is because reserved plants must be taken out of the store so that they are not sold at a lower price in the store, and will suffer from this as it is more difficult to look after each individual plant with those needs they have. With the exception of shipping days on public holidays and the like that make it unfavorable to ship on certain dates, we therefore do not reserve plants.
We ship all year at the buyer's own risk.
Plant condition
Being sent in the mail is stressful for plants. During transport and in the subsequent time after arrival, leaves, flowers and stems may be damaged, fall off, and or become limp, this is to be expected to happen with some plants, and is not a basis for reimbursement or replacement. Due to the stress of sending plants in the post, plants must not be potted in the first 30 days, as this will cause further stress and the risk of losing the plant will be considerably greater. Plants must be collected no later than the following day when you receive a collection notification, otherwise this will increase the risk of poorer establishment and acclimatization of the plant at your home. If you choose to pot the plants earlier, this will void the warranty and the right to complain.
The plants have been sprayed but may still turn out to have pests, if you discover this, this must be documented with good photos of live pests within 24 hours of receipt! We make use of useful animals as contraception against pests, these can occasionally be included in the purchase. Always quarantine plants after receipt, regardless of where you get your plants. We would like to guide you with the treatment of the plants and find a solution, send with photos within 24 hours of receipt so that the pests can be identified, this is absolutely necessary to give correct advice on treatment and rule out beneficial animals being mistaken for pests. Pests are not grounds for reimbursement.
Stress from transport can also cause plants to lose leaves and flowers in the subsequent time after they have arrived in their new home, this also particularly applies to cuttings (remember that it is the survival of the node on the cuttings that is most important and not the survival of the leaf) . These above items are not grounds for reimbursement.
Plants you have purchased may have gone dormant, so check if the species you have is a dormant type. See our advice on how you should treat the plant after receipt (new page with this information coming soon).
The pictures on the website are of plants from the same batch.
Flowering plants are not guaranteed to be in flower upon receipt.
Feel free to investigate the requirements for the care of plants before purchase.
Payment
All prices are in Norwegian kroner and include VAT.
For online shopping, payment with Vipps Klarna is accepted.
Return and exchange
This takes place in accordance with the provisions of the Right to Withdrawal Act. There is a 14-day right of cancellation and return from when the item is received, for unused items in original, undamaged packaging. Return postage is paid by the buyer. The buyer will be charged the transaction costs and additional work in connection with the purchase and cancellation of the purchase, a total of 5% of the purchase price. Repayment of the remaining amount takes place within 30 days. When returning, the necessary information such as account number and name must be provided. NB! Plants, onions and tubers are fresh produce and, in accordance with the Purchase Act, the right of withdrawal does not apply.
Miraflora AS can at any time without prior notice refund or cancel orders without giving any reason. This is particularly relevant in the event of errors in the description, price, stock and quantity in stock.
If there is an error in inventory and an ordered item is sold out, we will contact you before refunding the item if the price of the item constitutes a larger proportion of the order.
Return address:
Miraflora AS
Elvegård 24
5518 Haugesund
Claims and complaints.
We pack all equipment and plants ourselves. However, should the product be wrong or defective, we will be happy to replace it at no extra cost. Get in touch via e-mail, preferably with pictures of the item. If you are not completely satisfied, tell us, not others! Help us become even better so we can take action. Complaints about plants must be something outside the above-mentioned points, and the requirements for picking up plants on time, documentation, repotting/care must be met.
Resale
Miraflora AS primarily sells to private customers. For reasons of competition, the resale of our products is not permitted, unless there is a separate agreement. If resale is suspected, we reserve the right to immediately cancel the purchase. For the creation of an agreement with the purpose of resale, the customer is asked to get in touch.
The parties
Seller is Miraflora AS Address: Elvegård 24, 5518 Haugesund, post@miraflora.no, tel: 92015035, Organization no. 831 597 852 and is hereinafter referred to as the seller/seller.
The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.
Payment
The seller can demand payment for the item from the time it is sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
Delivery
If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise separately agreed between the parties
If there is an error in stock and an ordered item is sold out, we will contact you before refunding the item if the price of the item constitutes a larger proportion of the order.
Right of withdrawal
Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.
The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period starts to run:
- When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
- If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The cancellation period is extended to 12 months after the end of the original period if the seller does not inform the seller before the conclusion of the agreement that there is a right of cancellation and a standardized cancellation form. The same applies in the event of a lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.
Defects in the product - the buyer's rights and complaint deadline
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, chapter 6, according to the circumstances keep the purchase price back , choose between correction and redelivery , demand price reduction , demand the agreement terminated and/or demand replacement from the seller.
Complaints to the seller should be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
Price reduction
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
Elevation
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.
Conflict resolution
Complaints are addressed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on 23 400 500 or www.forburkerradet.no.
The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr .
International orders
We send plants all over the world, but different countries have different importation rules for plants, and the price for shipping varies a lot so we can only take international orders by e-mail and not directly in the webshop.
We can provide a phytosanitary certificate and it costs NOK 600. The price for shipping depends on the country you live in, the volume, and weight of the parcel. The order can be sent as a letter without tracking or package with tracking. Norway is not in the EU so to import plants from Norway to an EU country requires a phytosanitary certificate. We recommend contacting your authorities to find out what papers and documents you need. Sending without papers is at the buyer's risk.
Telephone: +47 9 2015035
Email: post@miraflora.no
Company name: Miraflora AS